REFUND AND RETURNS POLICY

Thank you for choosing Alganus LLC. We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, please follow our policy for returns or a refund.

1. One-Time Sale
All products are for one-time sale only, unless there is a defect or other problem. Please carefully check the product description and specifications before purchasing.

2. Return Conditions
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving it.

You are entitled to a return in the following situations:
The product was damaged during shipping.

You received the wrong item (not the item you ordered).

3. Return Process
If you meet the return conditions, please follow these steps:
Contact our customer service team via email (support@alganus.com), providing your order number and a detailed description of the problem.

We will guide you through the return process, providing a Return Authorization (RMA) number and return address.

Please return the item in its original packaging with all accessories (including instructions and accessories), ensuring it is in perfect condition.

4. Return Shipping Costs
Return shipping costs are the buyer's responsibility unless the item is defective or incorrectly shipped.

Once we receive and confirm the returned item, you will receive a full refund, which will be returned to your original payment account.

5. Refund Processing Time
Once we receive the returned product and confirm its condition, refunds will typically be processed within 5-10 business days.

6. Non-Returnable Items
The following items are not eligible for return:
Items with obvious signs of wear;
Promotional or discounted items (please specify in the promotion details).

7. Contact Us
If you have any questions about our return policy or need assistance, please feel free to contact us:

Email: support@alganus.com
Phone: (618) 364-1318
Address: 7439 WASHINGTON AVE
UNIVERSITY CITY, MO 63130 St. Louis

Thank you for your trust and support of Alganus LLC. We look forward to providing you with a first-class shopping experience!